Close out all calls on hand held or with dispatch, upon completion in a timely manner.
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Follow up with account until call is completed and update manager/supervisor, other technicians and dispatcher as necessary to assure customer satisfaction.Report any misuse of equipment to supervisor. Train customers in maintaining equipment as required.Perform preventative maintenance as needed.Assess if equipment can be repaired or make recommendations for replacement. Perform dispatched service calls, diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix, temperature and taste).Receive dispatched service calls via dispatcher, cell phone, voice mail or other company methods and ensure prompt response.Assure highest level of customer satisfaction and drink quality. Instruct customers in proper use and operation of equipment. Serve as on-site customer contact on technical and service related problems. Provide customer support activities for equipment. Perform on-site installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities. This position is not eligible for Visa Sponsorship. Satisfy your appetite for an exciting career at Nestlé Professional. As a business serving other businesses, we’re focused on performing with speed, service, and precision to cook up delicious ideas for our clients both small and large. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Nestlé Professional is committed to providing the finest ingredients, operational knowledge, and uncompromised support to foodservice operations across the US.
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